Platform Terms and Conditions — All Users Globally
Contents
These Terms of Service ("Terms") govern your access to and use of the CarbonCoreAI platform, website (carboncoreai.tech), mobile applications, APIs, and all associated services (collectively, the "Platform") operated by CarbonCore AI Limited ("CarbonCoreAI", "we", "us", or "our"), a company registered in Dublin, Ireland.
By accessing or using the Platform, creating an account, clicking to accept these Terms, or continuing to use the Platform after any update to these Terms, you ("User", "you", or "your") — whether acting on behalf of yourself or an organisation — agree to be legally bound by these Terms and our Privacy Policy and Cookie Policy, which are incorporated herein by reference.
IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST NOT ACCESS OR USE THE PLATFORM.
These Terms constitute a legally binding contract between you and CarbonCore AI Limited. You confirm that you have the legal authority to enter into this agreement on behalf of the organisation you represent.
For the purposes of these Terms:
CarbonCoreAI provides an AI-assisted sustainability compliance platform including:
CarbonCoreAI operates on an organisation-first model. All data, reports, and activity belong to the Organisation, not to individual users.
As Organisation Administrator, you are solely responsible for:
You must be at least 18 years of age and have full legal authority to bind the Organisation you represent. The Platform is for business use only and is not directed at consumers or individuals under 18.
You warrant that all registration information is accurate, current, and complete. Providing false or misleading information constitutes a material breach of these Terms and may result in immediate account termination without refund.
New Organisations are entitled to a 7-day free trial with no payment required. During the trial:
CarbonCoreAI offers tiered plans as displayed at carboncoreai.tech/pricing. Plans include Free, Starter, Growth, and Enterprise tiers. White label licensing is subject to a separate White Label Licence Agreement.
Monthly subscriptions are billed monthly in advance. Annual subscriptions are billed annually in advance. Payment is processed via Stripe. By subscribing, you authorise CarbonCoreAI to charge your nominated payment method on a recurring basis. All prices are in Euros (EUR) exclusive of applicable taxes. VAT will be charged where applicable under Irish and EU law.
Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the renewal date. You will receive a renewal reminder 7 days before your renewal date. To disable auto-renewal, cancel through account settings before the renewal date.
Important: Subscriptions renew automatically. Cancel at least 24 hours before renewal to avoid being charged.
Enterprise plan subscribers and white label partners commit to a minimum 12-month initial term. Early termination before completion of the minimum term will incur an early termination fee equal to 50% of the remaining contract value for the unexpired period. This fee is immediately due and payable upon termination.
If any payment is not received within 7 days of the due date, CarbonCoreAI reserves the right to suspend your account immediately without notice. Access will be restored upon payment of all outstanding amounts plus a reactivation fee of EUR 50.
You may cancel at any time through account settings. Upon cancellation, access continues until end of the current paid period. Subscription fees are non-refundable except where required by applicable law. Unused portions of annual subscriptions are not refunded on early cancellation.
If you dispute a charge, you must notify us at info@carboncoreai.tech within 30 days of the charge date. Disputes raised after 30 days are not eligible for review. Initiating a chargeback without first notifying CarbonCoreAI constitutes a breach of these Terms and may result in immediate account termination.
You may use the Platform solely for lawful business purposes relating to sustainability reporting, carbon tracking, ESG compliance, and grant discovery, in accordance with these Terms and all applicable laws.
You must not use the Platform to:
Breach of this Acceptable Use Policy may result in immediate account suspension or termination without refund, legal action for damages, reporting to relevant authorities, and a ban from future use of the Platform.
The Platform — including all software, AI models, grant databases, matching algorithms, report templates, design, branding, and content — is owned by or licensed to CarbonCoreAI and protected by Irish, EU, and international intellectual property laws. Nothing in these Terms transfers any ownership rights in the Platform to you.
You retain full ownership of all data you upload to the Platform. By uploading, you grant CarbonCoreAI a limited, non-exclusive, non-transferable licence to process, store, and use Your Data solely for the purpose of providing the services to your Organisation.
CarbonCoreAI may use aggregated, anonymised, non-personally identifiable platform data to generate industry benchmarks, market intelligence reports, and platform insights. No individual Organisation or User is identifiable from such outputs. CarbonCoreAI retains all rights to such aggregated insights and may commercialise them.
If you provide feedback, suggestions, or ideas about the Platform, you grant CarbonCoreAI a royalty-free, perpetual, irrevocable, worldwide licence to use that feedback to improve the Platform without any obligation or compensation to you.
You may not republish, reproduce, distribute, or create derivative works from any Platform content — including report templates, grant database outputs, or AI-generated content — outside of your own Organisation's internal use without prior written consent from CarbonCoreAI.
Each party agrees to keep the other's Confidential Information strictly confidential and not to disclose it to any third party without prior written consent. You acknowledge that the Platform's algorithms, AI models, grant database structure, pricing models, and roadmap constitute Confidential Information of CarbonCoreAI.
This confidentiality obligation survives termination of these Terms for a period of 5 years, except for information that becomes publicly available through no fault of the receiving party.
The Platform integrates with third-party services including OpenAI API, Anthropic API, Stripe (payments), and AWS (infrastructure). CarbonCoreAI is not responsible for the availability, accuracy, security, or practices of any third-party service. Your use of integrated third-party services is subject to their respective terms and policies.
Third-party service outages or failures do not entitle you to refunds or service credits unless CarbonCoreAI has separately agreed to an uptime SLA.
CarbonCoreAI targets 99.5% platform uptime on a monthly basis excluding scheduled maintenance. Scheduled maintenance will be notified 24 hours in advance where possible. CarbonCoreAI does not guarantee uninterrupted or error-free operation of the Platform.
CarbonCoreAI reserves the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time with reasonable notice. We will endeavour to provide 30 days notice of material feature changes.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, OR NON-INFRINGEMENT.
Nothing on the Platform constitutes legal, financial, accounting, regulatory, tax, or professional environmental advice. Always seek independent qualified professional advice before making decisions based on Platform outputs.
Emission calculations are estimates based on standard conversion factors (EPA Ireland, SEAI, DEFRA, GHG Protocol, IPCC). They are for reporting and planning purposes only and may not be suitable for legally binding commitments without independent verification.
AI-generated content may contain errors, omissions, or inaccuracies. CarbonCoreAI expressly disclaims liability for any loss arising from reliance on AI-generated content that has not been independently verified by a qualified professional.
Grant match scores indicate eligibility alignment only. CarbonCoreAI makes no representation or warranty that any Organisation will receive any grant or funding. All funding decisions are made by independent third-party funding bodies over whom CarbonCoreAI has no control or influence.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CARBONCOREAI SHALL NOT BE LIABLE FOR:
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOUR ORGANISATION IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless CarbonCoreAI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your breach of these Terms, your use of the Platform, your Data, or your violation of any applicable law or third-party rights.
Organisations wishing to deploy CarbonCoreAI under a white label arrangement must enter into a separate White Label Licence Agreement. Key terms:
CarbonCoreAI processes personal data in accordance with our Privacy Policy (carboncoreai.tech/privacy), GDPR, and the Irish Data Protection Act 2018. By using the Platform, you agree to our Privacy Policy. Enterprise and white label clients must execute a Data Processing Agreement.
CarbonCoreAI shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government actions, regulatory changes, internet or telecommunications infrastructure failure, cyberattacks, third-party platform outages (including AWS, OpenAI, Anthropic, or Stripe), or any other event outside CarbonCoreAI's reasonable control.
In such events, CarbonCoreAI will notify affected users promptly and will use reasonable endeavours to restore services as quickly as practicable. Force majeure events do not entitle users to refunds for affected subscription periods.
You may terminate your account at any time through account settings. Termination does not entitle you to a refund of any prepaid fees. Annual subscribers terminating early forfeit all remaining subscription fees.
CarbonCoreAI may suspend or terminate your access immediately and without notice if you:
Upon termination you lose all access to the Platform immediately. You may request a data export within 30 days of termination. After 30 days all your data will be permanently deleted in accordance with our Privacy Policy. Termination does not waive any payment obligations or liability accrued prior to termination.
Before initiating any formal legal proceeding, you agree to first contact CarbonCoreAI at info@carboncoreai.tech and allow 30 days for good-faith resolution. This requirement does not prevent either party from seeking urgent injunctive relief.
All disputes must be brought individually. You waive any right to bring or participate in any class action, collective action, or representative proceeding against CarbonCoreAI.
For unresolved disputes, the parties agree to attempt mediation before litigation, with costs split equally unless the mediator determines otherwise.
These Terms are governed by the laws of Ireland. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland, without prejudice to mandatory consumer protection rights under applicable local law.
For users in EU member states, nothing in these Terms limits your statutory rights under applicable EU law. For users in Nigeria, Kenya, UAE, and other jurisdictions, these Terms are subject to applicable mandatory local laws where they provide greater protection than Irish law.
These Terms, together with the Privacy Policy, Cookie Policy, and any applicable White Label Licence Agreement or Data Processing Agreement, constitute the entire agreement between you and CarbonCoreAI and supersede all prior agreements regarding the Platform.
If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it valid. All other provisions remain in full force.
Failure to enforce any provision of these Terms does not constitute a waiver of that right. CarbonCoreAI reserves the right to enforce any provision at any time.
You may not assign or transfer your rights under these Terms without prior written consent from CarbonCoreAI. CarbonCoreAI may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
All legal notices to CarbonCoreAI must be sent to info@carboncoreai.tech. We may provide notices to you by email, in-platform notification, or by posting on the Platform.
We may update these Terms at any time. Material changes will be notified by email or in-Platform notice at least 14 days before taking effect. Continued use after that date constitutes acceptance. The current version is always at carboncoreai.tech/terms.
Company
CarbonCore AI Limited
Related Documents
Effective 5 May 2026 | CarbonCore AI Limited